Selecting A Shipping Method

Selecting The Right Courier.

DISCLAIMERS: Click here for a full list of our Delivery Conditions  and Terms & Conditions

• Permission to leave parcel/s - By placing an order with us you agree to have the item/s left at the front door (side door, verandah or other location on or near your delivery address) in the event that no one is home to sign for and receive the item/s or for any other reason. You also agree to accept the risk this may involve.

• If you're in hurry or have a deadline please mention this in the comments section when ordering online and well do our best to prioritize your order. If it's really urgent please email us at websales@petandgardensupplies.net or call us on 02 79016845 before or after placing an order and well give you an estimate of when your order will be delivered. If you're happy with the estimate you can proceed or if not we can cancel and refund your order. Cancellations only possible if your order hasn't been booked with a courier yet.

Sydney Delivery options

Sydney Direct: (Approx Transit Time: same day)

The quickest and most reliable courier for Sydney deliveries. This is a door to door service which makes it more reliable than other options. 

Once we book a delivery with this courier (before 3pm) its usually delivered that same day, although they do on some rare occassions postpone to the next day if they cant find a driver.

We can sometimes do same day or next day order deliveries with this freight option but please call us either before or after placing your order to see if possible.

Fastway Couriers (Aramex): (Approx Transit Time: 1 to 3 working days)

An economic freight option thats priced on a per 25kg basis. The freight price is the same from 0 to 25kg so for best value order in 25kg increments.

Delays are more likely with this courier so If you don’t get your parcel within 1-3 days after shipping its best to email us and we will lodge an online enquiry with fastway.

The sooner an enquiry is lodged the quicker the parcel will be found. Some parcels will remain stuck at the depot indefinitely if an enquiry is not lodged.

Toll Ipec:  (Approx Transit Time: 1 working day)

Generally a reliable courier but for Sydney deliveries its suggested to use the Sydney Direct freight option instead.

Barnetts Couriers  (Approx Transit Time: 1 working day)

Generally a reliable courier but for Sydney deliveries its suggested to use the Sydney Direct freight option instead.

Aus Post (Approx Transit Time: 2 to 4 working days)

Due to COVID Australia Post is less reliable than it used to be. We couldn’t find exact transit times for Sydney deliveries. The 2 to 4 working days is for NSW deliveries. Sydney deliveries make be quicker but we are not sure.

Aus Post Express (Approx Transit Time: 1 to 3 working days)

Due to COVID Australia Post Express is less reliable than it used to be. We couldn’t find exact transit times for Sydney deliveries. The 1 to 3 working days is for NSW deliveries. Sydney deliveries make be quicker but we are not sure.

Refrigerated Transport ( Delivers once a week, see link below page for cut off times )

Only select this courier when ordering fresh meat or frozen goods that require refrigeration. You can also add some other pet food or small items together with your frozen or fresh meat foods.

Delivery Schedule and Cut-offs for Refrigerated Transport

Australia Wide Delivery options

Toll Ipec:  (For Approx Transit Times: See Transit Guide and Zone Map below)

Our most reliable and prompt courier for most places in Australia.

Toll Ipec Transit Guide  -  Sender location is "Sydney Inner"

Toll Ipec Zone Map & Postcode Guide  -  Sender location is "Sydney Inner"

Hunter Express: (For Approx Transit Times: See below)

A slower economy service that's moderately reliable with parcels sometimes taking longer than estimated. If your parcel is overdue please email so we can lodge an online enquiry with Hunter. The sooner an enquiry is lodged the quicker the parcel will be found.

Melbourne, Brisbane, Canberra, Orange, Lithgow, Gosford =  1-2 days working days.

Adelaide = 2-3 working days.

Perth = 3-5 working days.

Darwin = 7 -10 working days.

Fastway Couriers (Aramex): (For Approx Transit Time: See link for transit times below)

Moderately reliable with delays more likely with this courier. If your parcel is overdue its best to email us and we will lodge an online enquiry with Fastway.

The sooner an enquiry is lodged the quicker the parcel will be found. Some parcels will remain stuck at the depot indefinitely if an enquiry is not lodged.

Fastway (Aramex) Transit Time Guide  -  Pick up Region is "Sydney"

Aus Post (Parcel Post) (Approx Transit Time: 2 to 5 working days)

Due to COVID Australia Post is less reliable than it used to be so its possible delivery times will be longer than estimates. We couldn’t find exact transit times for different locations but assume that the closer to Sydney locations or capital city locations will be quicker.

Aus Post Express (Express Post) (Approx Transit Time: See transit time guide below)

Due to COVID Australia Post Express is less reliable than it used to be and Australia Post no longer guarantees Next Day Deliveries. 

Australia Post Express Transit Time Guide  - Sending location is Sydney Metro.

Barnetts Couriers  (Approx Transit Time: 1 to 2 days)

Generally a reliable courier for areas surrounding Sydney.

Refrigerated Transport ( Delivers once a week, see link below page for cut off times ) ( Limited to Sydney and surround)

Only select this courier when ordering fresh meat or frozen goods that require refrigeration. You can also add some other pet food or small items together with your frozen or fresh meat foods.

Delivery Schedule and Cut-offs for Refrigerated Transport

International Delivery options

We ship to most countries but please note that deliveries will likely take longer than official delivery time estimates due to COVID. 

International Order Disclaimer (for orders outside Australia): Please check with your country's customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery or extra charges requested by government agencies.