Warranty & Returns

By using our website you agree to be bound by the Terms and Conditions of this website which include the Returns and Warranty Terms as described below. For the complete Terms and Conditions of this website please see the Terms and Conditions page.

We at Enfield Produce are committed to providing you with great service and peace of mind . Our customer friendly terms and conditions will help you order with confidence and satisfaction with every purchase.

Warranty & Terms Conditions

1. For faulty items , we will replace / repair the item where feasible, or we will refund all or part of the purchased amount.
2. We take NO responsibility in damages and losses that occur during shipping.
3. It is buyer's responsibility to ship a faulty item back to us, at their cost.
4. Please do not damage the packaging and always send back the item in its original packaging, otherwise we may charge a packaging fee.
5. Postage and handling fee's are not refundable.
6. Exchanges are accepted within 4 days of arrival providing buyer pays for postage costs and item must be in its original state ie unopened/unused/unmarked. This is very important or exchange may be denied.
7. If it is agreed that a replacement product will by sent out via a courier to replace a broken/ damaged product, in this circumstance the customers must pay the freight costs involved in doing this.
8. All Live insects / live feed is shipped at buyers risk. We take all care but accept no responsibilty for any insects that die during shipping.

# For faulty items please email or call us as soon as you can and within the 7 day limit. For emails if you dont get a response in 24 hours please call via phone and leave message if necessary.

# Never send an item back before contacting us first and we agree to a solution. We may be able to come up with a simpler solution that will save you having to send the item back.

# As with all purchased items open carefully and do not damage packaging in case its needed for a return.

# Follow any instructions we give to complete the warranty claim.

# We do not guarantee that the products you receive will be exactly the same as displayed on the photos of this website. Slight differences between the product and the websites photo that dont affect the functionality of the product are not grounds for a refund. Manufacturers often make slight changes to products without letting us know, so its difficult for us to prevent this. In the event that customer is not happy with the product we will try to accommodate a refund, but the customer must pay for any freight costs incurred or required.

Exchange Procedure

# To claim an exchange please email or call us as soon as you can and within 5 day limit. For emails if you dont get a response in 24 hours please call via phoneand leave message if necassary .

# The item to be exchanged must be as new , ie (unopened/unused/unmarked).

# As with all purchased items open carefully and do not damage packaging in case its needed for a return.

# Never send an item back before contacting us first and we agree to a solution.

# Follow any instructions we give to complete the exchange claim.